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Support and Services

Performance, reliability and flexibility, always bringing all the users data safely home.

SITE SURVEY AND INSTALLATIONS

The installation will be led by a supervisor from KONGSBERG and we also perform site surveys on request.

  • SITE SELECTION

    KONGSBERG can perform a site survey on request. This will enable the customer to gather information about possible interference and we will give our recommendations for a suitable site for a ground station.

    On-site installation

    The installation will be lead by a supervisor from KONGSBERG. It is assumed that local manpower is available for cabling and for network connection  The installation includes alignment of the antenna and verification of proper tracking performance and overall operation by the supervisor.

MAINTENANCE AND SUPPORT

Kongsberg Defence & Aerospace offers a comprehensive Maintenance and Support program to ensure optimum performance for your MEOS™ Systems.

  • This program offers: 

    • Operational Support
    • Hardware Maintenance
    • Software Maintenance and a
    • Time and Material Service
       

    KONGSBERG Maintenance and Support program for MEOS™ Systems is available at two service levels based on the customer requirements for response time. 

    KONGSBERG customers have reliable and up-to-date systems, performing according to your expectations. The Maintenance and Support program maintains high availablilty for your MEOS™ Systems. 

    For detailed information, please download the Maintenance and Support datasheet, or contact us.

SUPPORT WEB

KONGSBERG customers with Maintenance and Support agreements have access to MEOS™ Support web.

All our systems are delivered with a standard training session.

TRAINING

  • All our systems are delivered with a standard training session - held after on-site acceptance test for the customers operation and maintenance personnel. 

    The training addresses system overview, system preventative maintenance, spare parts handling, system administration and routine operations. The training is a combination of lecture and Demonstration and Hands-on experience covering Operation, System Functional Description, Maintenance philosophy, subsystem fault isolation, and MEOS™ system Installation.

ENGINEERING, STUDIES and CONSULTANCY

  • KONGSBERG provides customisation and engineering services based on customer requirements.

    We have  long experience in technical consultancy, feasibility and design studies, engineering/development, pre-phase studies, re-usability studies and system prototyping both as prime and sub-contractor.

    KONGSBERG develops and integrates systems, running 24/7, based on open-source components

How can I help you?

Harald Lauknes
Head of Sales, Marketing & Business Development Space Ground Systems