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Through-Life Support

At Customer Support we are committed and dedicated to provide thorough and proactive through-life support of the product within the PROTECTOR family, when and where you need it.  We understand the importance of being predictable,reliable and innovative in order to minimize life cycle cost and response time. We strive to get cost effective and reliable operation in extreme conditions, which requires that the right decisions are made early in the initial phase of a product or partnership. We are determined to providing the best journey for our customers on their journey with our highly reliable products in the PROTECTOR family, and provides the following services throughout the life cycle of our products.

Through life support and strategic partnerships in three main areas

  • Initial Support
    • Design for supportability
    • Spares provisioning
    • Special Tool and Test Equipment
    • Operator Training
    • Maintenance Training
    • Technical publications
    • System Configuration
    • T3 Training
    • Customized solutions for package, handling, storage and transportation
  • In service Support
    • Support agreements
    • Maintenance, repair & overhaul (MRO) 
    • Refurbishment and upgrades
    • Refreshment training
    • Technical Support
    • Field Service support
    • Product Sustainment - Roadmap
    • In country support – mobile and stationary
    • Life cycle management – Obsolescence monitoring
    • Customer Property Management
  • End of life support
    • Scrap and disposal management