Remote Services for HiPAP systems
HiPAP users world wide can now benefit from Remote Services, enabling a new way of supporting the operation, service and maintenance of HiPAP systems. KONGSBERG Remote Services is a tool for KONGSBERG certified engineers worldwide when requested to connect to a HiPAP system and provide remote support.
Enhanced Support and Maintenance
It can reduce the need for onboard visits by KONGSBERG Service personnel, saving both time and cost while reducing downtime due to shorter response time on support requests. Kongsberg Remote Services are built on a common technology platform for KONGSBERG products. When installed on board, Remote Services can support several KONGSBERG products on the same platform.
Secure and Reliable Remote Access
The system is designed to address the challenges of establishing a secure and reliable remote session to the vessel HiPAP system via satellite communications. KONGSBERG's global secure network is developed in-house and all communications are authenticated and encrypted by a Kongsberg Maritime controlled PKI (Public Key Infrastructure) regime.
Simplified Process for Immediate Assistance
If a user requires support, the operator simply needs to request to press the 'Remote support' button on the HiPAP Operator Station (APOS). The request will then be handled by a KONGSBERG certified engineer in a KONGSBERG Support center. The engineer can view the operator's screen and assist via telephone or text chat through remote services.
Key features
- Typical tasks than can be executed by Remote Services include:
- Transducer alignment
- Transducer alignment analysis
- LBL Array calibration
- LBL Array runtime calibration
- Software Upgrade (cNODE)
- Configure new options
- HAIN alignment
- Post processing of DVL calibration
- Troubleshooting in general
- Configure outputs/inputs
- General System Check
We offer comprehensive after-sales assistance
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24/7 Technical support
Our Technical Support team is readily available to provide global 24/7 support and can rapidly respond to resolve any issues at any time, wherever your vessel is located in the world.
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Training
We can provide detailed training on the use of our products to ensure your crew is equipped with the necessary operational competence to minimise technical risk and maximise return on your asset investment.
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