Remote Services for HiPAP systems

HiPAP users world wide can now benefit from Remote Services, enabling a new way of supporting the operation, service and maintenance of HiPAP systems. KONGSBERG Remote Services is a tool for KONGSBERG certified engineers worldwide when requested to connect to a HiPAP system and provide remote support.

Enhanced Support and Maintenance

It can reduce the need for onboard visits by KONGSBERG Service personnel, saving both time and cost while reducing downtime due to shorter response time on support requests. Kongsberg Remote Services are built on a common technology platform for KONGSBERG products. When installed on board, Remote Services can support several KONGSBERG products on the same platform.

Secure and Reliable Remote Access

The system is designed to address the challenges of establishing a secure and reliable remote session to the vessel HiPAP system via satellite communications. KONGSBERG's global secure network is developed in-house and all communications are authenticated and encrypted by a Kongsberg Maritime controlled PKI (Public Key Infrastructure) regime.

Simplified Process for Immediate Assistance

If a user requires support, the operator simply needs to request to press the 'Remote support' button on the HiPAP Operator Station (APOS). The request will then be handled by a KONGSBERG certified engineer in a KONGSBERG Support center. The engineer can view the operator's screen and assist via telephone or text chat through remote services.

Key features

  • Typical tasks than can be executed by Remote Services include:
  • Transducer alignment
  • Transducer alignment analysis
  • LBL Array calibration
  • LBL Array runtime calibration
  • Software Upgrade (cNODE)
  • Configure new options
  • HAIN alignment
  • Post processing of DVL calibration
  • Troubleshooting in general
  • Configure outputs/inputs
  • General System Check

We offer comprehensive after-sales assistance

Find your local dealership

Our global dealership network enables distribution to more than 100 countries to meet customer needs at any location. Find your local dealership here.