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Service Manager - Site Manager

???? Purpose of the Role

We are looking for a Service Manager to lead and oversee all P&H service activities within the assigned country. The successful candidate will ensure effective execution of service projects and jobs, optimize resource utilization, and elevate customer satisfaction through proactive leadership and operational excellence.

????️ Key Responsibilities

  • Lead and organize daily operations of the field service team, ensuring efficient planning, execution, and follow-up of all service activities.
  • Establish and monitor relevant KPIs for field service performance, driving continuous improvement to meet or exceed targets.
  • Align field service objectives and activities with overall business strategies and customer expectations.
  • Develop and implement resource plans—including workforce scheduling, training, and development—to ensure the required skills and capacity are available.
  • Coordinate and allocate resources to service projects.
  • Manage administrative processes related to field service, including service documentation and warranty handling.
  • Maintain and improve tools, routines, and procedures to support efficient information flow and operational effectiveness.
  • Foster a culture of safety, quality, and customer focus within the field service team.
  • Handle personnel management: recruitment, onboarding, performance evaluations, and professional development.
  • Ensure facilities comply with KM QHSE standards.
  • Monitor ISO certification compliance and support the QHSE team during audit processes.
  • Manage the partnership with Astican and serve as the main point of contact.
  • Act as the liaison between KM and local Port Authorities and other relevant institutions.
  • Drive continuous site development by proposing and implementing measures that improve process efficiency and enhance safety.

???? Experience & Qualifications

  • Strong organizational, planning, and problem-solving skills.
  • Fluent written and spoken English.
  • Excellent communication and interpersonal abilities.
  • Proven ability to lead, motivate, and develop a diverse team.
  • Customer-focused mindset with a strong commitment to service quality.
  • Familiarity with systems such as Axapta, BAAN, CRM, Zegeba, and other service management tools (advantageous).
  • Knowledge of P&H products (preferred).
  • Strong analytical and organizational capabilities.