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Service Engineer

The service team at Kongsberg Maritime Malaysia is responsible for all installations and service of our Simrad branded products in Asia, so do you like boats and want to become an expert in Asia, for the markets most advanced Sonar, Echo Sounder and Net Monitor systems. Do you also want to provide the best service and “World-class support” then join our team!

Main Tasks

  • Perform Service, after-sales and warranty work on Simrad branded Kongsberg Maritime products on all operational installations worldwide, primary in Asia
  • Supervise installations and perform start up, commissioning and onboard training of the captain and crew
  • To be skilled in above mentioned systems, and overall system functionally. Have hands-on knowledge of hardware components
  • To be skilled in our different applications, and gain an understanding of the different processes/applications we are controlling onboard an installation
  • Ensure that the service delivered by KM is World Class

Responsibilities

  • Carry out all activities according to routines described in KM Customer Support Handbook
  • Carry out Service jobs, planned and “on-call”, on equipment delivered from Kongsberg Maritime when requested from the Service Coordinator
  • Give technical assistance via telephone, E-mail and fax when requested from the Service Coordinator/Technical Advisers
  • Carry out preparation, installations and commissioning of after-sales deliveries when requested from the Service Coordinator
  • Reports problems and improvements to appropriate persons, and follow-up
  • Make sure that communication and requests from Customers are taken care of and answered within the given time frame
  • Maintain and update Service tools, relevant delivery documentation and system backup as described in our procedures/checklist
  • Maintain and improve his/her technical knowledge on products delivered from KM
  • Assist the Department Manager in all other relevant customer support activities
  • Take part in KM 24 hour support phone if needed

Important Qualities

  • Willing to travel extensively mostly in Asia and often on short notice
  • Service minded and solution oriented
  • Ability to work independent and with minimum supervision
  • Able to handle multiple tasks simultaneously in a hectic environment
  • Proactive with learning new skills and take responsibility
  • Ability to work while the vessel is at sea in rough weather conditions

Qualifications

  • Relevant education could be, electronics, engineering, technical college, service electronics technician, ship’s electrician
  • Product knowledge an advantage but not demanded
  • PC knowledge (Windows)
  • The working language is English but Chinese speaking is a must
  • Pay package will be commensurate with skills and experience.

We can offer

  • Competitive salary and benefits package
  • To be parts of highly professional global service team
  • Demanding and challenging position in an international environment
  • High degree of freedom combined with responsibility
  • Competitive conditions
  • Excellent technical development and personal challenges
  • Gain lots of experience in the marine environment
  • Comprehensive product training in house, on site, and in our factories
  • Senior Engineer are welcome to apply for this position

Only shortlisted candidates will be notified for interview