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Junior Technical Advisor - Customer Support Digital

Our company continues to experience growth in the market, and to strengthen our presence where our customers are, we are looking for a Junior Technical Advisor - Customer Support Digital to join our team.

You will be part of a regional EMEA team of technical experts within Digital Ocean, focusing on the maritime industry’s digital transformation.

 

About Kongsberg Maritime:

Kongsberg Maritime is an international company with job opportunities worldwide.
The company is a market leader in Marine Systems, Automation, Propulsion Control, Tank Gauging, Dynamic Positioning, Navigation, Deck Machinery, Propulsion Systems.

Kongsberg Maritime Hellas SA is representing Kongsberg Maritime’s business units and product lines in the Greek and the Cyprus Shipping Market.

As a Junior Technical Advisor at Kongsberg Maritime, you will be an integral part of the Vessel Insight team, supporting operation of our services and ensuring a positive customer experience.
You will play a key role in the follow up and maintenance of Vessel Insight features and applications, while providing valuable technical expertise throughout the entire support process.

 

Accountability/Work tasks:

  • Provide advanced technical support to customers using the Vessel Insight cloud platform, ensuring timely issue resolution and minimal downtime.
  • Troubleshoot complex system and connectivity issues, collaborating with internal experts to identify root causes and implement long-term solutions.
  • Monitor system performance, data flow, and signal integrity to proactively detect and resolve potential disruptions.
  • Collaborate with Customer Success Managers to ensure customers receive consistent, high-quality support and a positive product experience.
  • Liaise with product and development teams to escalate and follow up on platform issues, feature requests, and identified bugs.
  • Maintain clear communication channels with customers, partners, and internal teams to ensure transparency and efficient issue management.
  • Document support cases, troubleshooting steps, and solutions to build and enhance the internal knowledge base.
  • Contribute to continuous improvement by identifying recurring issues and suggesting process or product enhancements.
  • Participate in after-action reviews and provide feedback to improve support processes, tools, and response efficiency.

 

Skills and Requirements:

  • Higher education in Computer Science, Electronic Engineering, or a related technical field, or equivalent work experience.
  • Strong understanding of Maritime Automation Systems, Navigation Systems, Power Management Systems, Monitoring Instruments, and Vessel Performance Systems.
  • Experience providing technical support or troubleshooting within maritime operations, or a solid understanding of the maritime industry and vessel systems.
  • Familiarity with onboard technical operations, including system integration, sensor data, and communication between maritime assets.
  • Demonstrated ability to analyze and resolve technical issues, escalate when necessary, and ensure timely customer follow-up.
  • Interest in digitalization and data-driven solutions within the maritime sector.
  • Knowledge of computer networking and cloud-based platforms is an advantage.
  • Strong English communication skills, both written and verbal, with the ability to explain complex technical topics clearly to customers and colleagues.

 

Personal Qualities / Characteristics:

  • Structured and organized with the ability to handle fast-paced, result-oriented tasks.
  • A passion for technological innovation and a desire to make a tangible impact in the maritime industry.
  • Strong collaboration skills and the ability to work across teams in a diverse environment.

 

We Offer:

  • A dynamic work environment and a product assortment, which is well known and respected in the world market for maritime automation and instrumentation.
  • A position in a global leading organisation, having a successful and long-term focused business.
  • Challenging tasks in active, proud and forward-leaning teams.
  • Exciting products, dedicated colleagues and a multi-discipline collaboration.
  • You will be part of a global team of technical advisors within the business lines of Digital Ocean.
  • The company will provide a training period, including on-the-job training delivered by experienced team members.
  • Opportunities for career development.
  • Competitive terms and conditions.

 

Place of work: Kongsberg Office, Palaio Faliro, Ethnarchou Makariou & Moraitini 4

Applicants are requested to enclose information on education, training, experiences together with a full CV. Original document to be presented in an interview.

At Kongsberg, we believe in tackling challenging problems and delivering extreme performance for extreme conditions. We do that through excellent products and services developed for delivering the greatest benefits to our customers.


WORLD CLASS – through people, technology, and dedication