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Field Service Engineer - Merchant

Do you want to be part of Kongsberg Maritime’s future with a fast-track technical position that will give you an opportunity to learn new skills in exciting maritime applications? We are currently looking for a highly motivated Field Service Engineer – Merchant to join our team.

The Field Service Engineer – Merchant provides technical service, maintenance, troubleshooting, and commissioning support for Kongsberg Maritime’s automation and propulsion control systems onboard merchant vessels. The role ensures reliable system performance throughout the vessel lifecycle and contributes to customer satisfaction, system integrity, and high-quality aftermarket support.

Key Responsibilites:

  • Perform preventive and corrective maintenance on Kongsberg control and propulsion systems.
  • Conduct onboard troubleshooting and diagnostics using engineering tools, software utilities, and electrical test equipment.
  • Provide remote technical support through phone and email channels.
  • Execute service assignments in accordance with customer requests and work orders.
  • Read and interpret system drawings, automation architectures, wiring diagrams, and technical documentation.
  • Update and maintain accurate as-built documentation after service activities or system modifications.
  • Complete detailed service reports, timesheets, and expense submissions promptly following each assignment.
  • Support configuration, parameter changes, and logic modifications for automation systems.
  • Troubleshoot communication networks, including CAN, RS-232/422/485, TCP/IP, and related marine interfaces.
  • Identify and resolve issues relating to AC/DC motors, power management, generator control, and governor functionality.
  • Interface professionally with vessel crew, shipyards, and technical personnel to ensure high-quality service delivery.
  • Provide technical input to Aftermarket Sales and service leadership to support quotations and upgrade opportunities.
  • Proactively advise customers about system enhancements, modernizations, and recommended upgrades.
  • Follow company safety policies, quality procedures, and service standards.
  • Participate in ongoing internal/external training to build technical competencies.
  • Identify product improvement opportunities and communicate these to relevant internal teams.
  • Support error-prevention initiatives in project deliveries and after-sales service.
  • Willingness and ability to travel 50–70%, both domestically and internationally, sometimes on short notice and including occasional weekends.

Minimum Qualifications:

  • Bachelor’s degree in Electrical Engineering, Electronics Engineering, Electromechanical Engineering, Computer Engineering, or a closely related engineering field (or equivalent technical/military engineering training).
  • 1–3 years of relevant experience in field service, commissioning, marine automation, propulsion control, industrial controls, or related technical environments (or equivalent combination of education and experience).
  • Knowledge of electrical and electronic control system fundamentals, including PID controllers, communication interfaces, and signal processing.
  • Ability to read and interpret technical documentation and engineering schematics.
  • Experience troubleshooting low-voltage components using multimeters and diagnostic tools.
  • Strong communication skills; fluent in English.
  • Ability to work independently, including under time-critical or high-pressure conditions.

Preferred Qualifications

  • Experience with PLC/SCADA architecture and marine automation systems.
  • Experience modifying PLC logic or system configurations.
  • Knowledge of marine/industrial communication protocols (Profibus, Modbus, TCP/IP, CANbus).

Skills & Competencies

  • Strong analytical and troubleshooting skills,
  • Technical documentation accuracy and attention to detail.
  • Effective time management and ownership of assigned cases.
  • Professional, customer-focused demeanor and adaptability onboard.

Work Environment

Work onboard vessels, in shipyards, and in industrial environments; may involve climbing, confined spaces, and extended periods offshore or at sea.

What we can offer you:

  •  Competitive compensation packages
  •  Fully subsidized health & welfare benefits with an option of a high deductible plan which includes an employer contribution towards your health savings account
  •  Fully subsidized dental and vision coverage
  •  Up to 5% employer match program
  •  Flexibility with Paid Time Off
  •  Career growth opportunities
  •  Safe and collaborative culture

Work location
New Orleans (St. Rose), LA 

Kongsberg Maritime is a technology pioneer, enabling a more sustainable future for our oceans. Our zero-emission integrated technologies advance the maritime industry and solve our customers' toughest problems. With unmatched competence, domain knowledge, innovation, and market reach, we are the trusted maritime partner. Headquartered in Kongsberg, Norway, the company has manufacturing, sales and service facilities in 35 countries

Our Global Customer Support division is responsible for Kongsberg Maritimes services, upgrades and support in the aftermarket. Our 2300 employees are present in 35 different countries around the world. During the operational lifetime of more than 30.000 installations, we ensure cost-efficient delivery of services, upgrades and spare parts in order to secure availability and predictability to our customers.

KONGSBERG is a leading global technology group. Throughout our proud two hundred year history, we have continuously advanced, applying innovative solutions to the needs of our customers, partners and society at large. We believe diversity is our strength. By fostering an inclusive and diverse culture we nurture and ensure space for different perspectives and ideas. We work determined to mature and improve our ability to utilize our diversity and culture of differences to create positive business results.

Protechting people and planet

KONGSBERG provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws