Remote Virtual Services
Real‑time guidance through remote virtual collaboration
Kongsberg Maritime's Remote Virtual Services provide your crew with direct, real‑time access to Kongsberg Maritime experts during troubleshooting, maintenance, and operational tasks. Using secure augmented‑reality collaboration tools, support can be delivered wherever your vessel operates, through any supported device.
Remote Virtual Services enable onboard personnel to share a live visual stream with a Kongsberg Maritime service engineer, allowing both parties to view the same parameters simultaneously. Engineers can guide the crew using annotations, audio communication and shared files, helping to diagnose issues, verify conditions, and support maintenance tasks.
The service uses secure augmented‑reality software to ensure efficient collaboration between vessel personnel and our service and support specialists. All sessions are initiated and approved by the crew, providing full control and transparency.
How it works
When a Remote Virtual Service session is initiated, the expert can see exactly what the crew sees, mark or highlight areas for discussion via the visualisation tool, capture high‑resolution images and videos, adjust lighting, and communicate via audio chat. Drawings, images, and other reference files can be uploaded and marked by both the user and the expert during the session.
The collaboration tools ensure that all participants gain a full-picture, common understanding of the issue or task, supporting accurate diagnostics, guidance and resolution.
Key features
- Real‑time video collaboration between onboard personnel and certified Kongsberg Maritime engineers
- Visual annotation tools, audio chat, and live file sharing for accurate guidance during troubleshooting and maintenance
- High-quality image capture and optional session recording for documentation
- Service reports provided after Remote Virtual Services
- Easy-to-use application for supported smartphones, tablets, desktops and smart glasses
- Remote support by certified Kongsberg Maritime engineers only
- Secure connectivity designed according to Cyber Security and ISO 27001 standards
- Sessions initiated and confirmed by personnel on board the vessel for extra control
- Uses the vessel’s existing internet connection
- Suitable for cellular or satellite networks
- Works smoothly even over low‑bandwidth and high‑latency links
Cybersecurity
Remote Virtual Services use existing onboard internet infrastructure, including mobile or satellite networks, and are designed to meet Cyber Security and ISO 27001 standards. All communication is protected to support safe, reliable and controlled remote operations.
Key benefits
- Direct link to operational guidance and expertise anywhere in the world
- Rapid troubleshooting, diagnostics, and resolution
- Enhanced technical support experience
- Effective support delivery for vessels operating in remote or restricted areas
- Improved preparation for service visits with remote inspections
- Opportunities for fewer and shorter physical service attendances, reducing operational disruptions and costs
- Supports preventive maintenance through periodic checks and optimisation
- Faster response in downtime situations through immediate expert access
- Stable and quality connections
- Works with existing ship connection and devices available on board
Supported devices
Your crew can utilise a smartphone, tablet, laptop or remote collaboration headset by installing the Remote Virtual Service application. The support expert sends an invitation to the remote session via SMS or e-mail for quick access.
Supported operating systems: Android (4.4 or higher), iOS (10 or higher), Windows (7.0 or higher).
Get started
Contact your Kongsberg Maritime representative, local office, or our support team at , +47 33 03 24 07, or via this form to receive more information about our remote services.