Remote support
Connecting our engineers with your vessel, online
At Kongsberg Maritime, our aim is to ensure your vessel has maximum uptime without delays in getting diagnostic help. With our remote support tools, KONGSBERG-certified engineers virtually connect to your vessels’ installations and equipment to provide online diagnostic support, troubleshooting, and solutions to your personnel, in real time.
Online diagnostics and problem solving with our remote services
Remote support & service solutions
Our engineers can directly log on to control systems of our products and provide guidance to customer personnel, wherever the vessel is. Our services include:
- Direct support for control systems
- Remote guidance for field personnel
- 24/7 technical and operational assistance
Unlock the full potential of your Kongsberg Maritime systems. Contact us today to find out about our remote capabilities for your product and software.
Benefits of remote support & service
Access to our global network empowers onboard personnel in faultfinding and maintenance operations, providing expert guidance and support.
By using remote support tools, we minimize the need for service trips, significantly reducing operational costs.
Remote services help solve problems efficiently, reducing both costs and downtime while improving quality and safety in faultfinding and maintenance operations.
Immediate Remote Support Diagnostics, Configuration, and Virtual Expert services help reduce downtime by providing real-time solutions.
We offer real-time virtual onboard support and remote assistance during critical and complex operations to ensure smooth functioning.
Our remote services include robust malware protection and cybersecurity measures to safeguard installations.
Yes, we offer remote training with installation-specific equipment to ensure personnel are well-prepared.
Key Performance Indicators – Our Promise
Remote support is a tool for KONGSBERG-certified engineers worldwide to connect to an installation upon customer request and provide remote support.
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We provide immediate worldwide technical and spares telephone support for all products through Kongsberg Maritime support centres.
9/7 Support -
We strive for an eight-hour working day response time for all emails addressed to Kongsberg Maritime support centres.
Response time -
We aim to resolve issues on the first attempt, every time, to minimise costs and reduce downtime for our customers.
First-time fix -
We are committed to addressing and solving all your challenges, ensuring no service requests are declined.
Request policy