Remote Diagnostics
Secure real‑time troubleshooting and operational support
Our remote support solutions enable your crew to receive assistance from certified Kongsberg Maritime service engineers to perform secure, real‑time troubleshooting, fault finding, and operational guidance. The solution helps reduce downtime, supports safer operations, and improves the efficiency of service preparation and issue resolution.
Our Remote Diagnostics Services are delivered through a secure, direct connection between the vessel and Kongsberg Maritime’s support teams through a Global Secure Network. Certified engineers can view operator‑station screens in real time, collaborate with onboard personnel, and perform diagnostic assessments to resolve issues quickly and accurately.
All sessions are initiated and approved by the crew on board, ensuring full transparency and control. The service supports both diagnostic review and, if required and agreed, parts replacement and remote configuration tasks that follow a defined preparation and approval process.
How it works
A remote service kit is installed on board, including a pre‑configured router, a malware‑protection computer, and software for the operator stations. Once a session is initiated by the crew, Kongsberg Maritime engineers can securely access the operator station interface to observe system behaviour, analyse live parameters, and support troubleshooting.
The collaboration tools allow engineers to draw or mark directly on the shared screen and communicate through the built‑in chat function to ensure a full, common understanding of the causes and issues to be solved, and contribute to crew learning. Optional session recording can be enabled where documentation is required.
Key features
- Real‑time viewing of live parameters through operator‑station screens for accurate diagnostics
- Built‑in chat and annotation tools for clear communication and common understanding
- Optional session recording for documentation needs
- Service reports available
- Session initiation and confirmation by onboard personnel required
- Connection to a customer installation by certified Kongsberg Maritime engineers only from a secure remote operation room at one of our sites
- Transparent access with risk analysis and scope of work defined prior to the session
- Secure, encrypted communication via the Global Secure Network
- USB malware‑scanning functionality for operator stations
- Efficient data routing through network nodes around the world
- 24/7 monitoring of the network link
- Works on low‑bandwidth and high‑latency satellite connections
- No requirement for public or static IP addresses
Cybersecurity
Remote diagnostics are conducted via the Kongsberg Maritime Global Secure Network, which uses authenticated and encrypted communication controlled by a Kongsberg Maritime‑managed Public Key Infrastructure. Data is point-to-point encrypted, each customer session isolated, and USB media connected to operator stations must be scanned to prevent malware introduction. These measures support safe, reliable, and controlled remote operations.
Key benefits
- Faster, collaborative, and more informed troubleshooting
- Reduced vessel downtime through immediate expert assistance
- Improved preparation for service visits
- Reduced need and time for on‑board interventions, reducing operational disruption and cost
- Replaces email-based communication through live observation for faster resolution
- Enhanced support during critical or complex operations
- Enables preventive maintenance through periodic inspections
- Helps protect onboard systems from malware
- Efficient technical support solution for vessels operating in remote or difficult‑to‑reach areas
Get started
Contact your Kongsberg Maritime representative, local office, or our support team at , +47 33 03 24 07, or via this form to receive more information about our remote services.