Remote Configuration Service
Remote support and configuration for your Kongsberg Maritime control systems, securely
Our remote support solutions enable your crew to collaborate directly with Kongsberg Maritime specialists through a secure, real‑time connection. The service supports upgrades and configuration changes, advanced troubleshooting, and operational guidance, helping you resolve issues efficiently and reduce downtime.
Our Remote Configuration Services provide a secure method for certified Kongsberg Maritime engineers to access operator‑station interfaces and assist with configuration tasks, diagnostics, and software changes. Using a Global Secure Network, certified engineers can observe live system behaviour, analyse parameters and collaborate with vessel personnel to resolve issues safely and efficiently.
All remote configuration sessions follow a defined and approved process and are initiated by the crew. A risk analysis and scope of work are agreed with the customer before the support session begins.
How it works
A remote service kit is installed on board, including a pre‑configured router, a malware‑protection computer, and software for the operator stations. The hardware can be installed in a variety of configurations, including table mounting and in a 19” rack.
When the crew initiates a remote support session, Kongsberg Maritime engineers can view the operator station display in real time, mark or highlight areas for discussion, and communicate with the crew via the built‑in chat tool. The collaboration tools ensure that all participants gain the same understanding of the causes and issues to solve while performing troubleshooting and preparing configuration activities.
When a configuration task is identified, risk assessment and remote safe job analysis are conducted in close cooperation with the customer. Once the assessments are completed, the scope of work is defined, and a session has been initiated by the crew, a certified Kongsberg Maritime engineer performs adjustments to the onboard configuration.
Remote support sessions can be recorded for documentation.
Key features
- Secure remote access for configuration, diagnostics, and parameter checks
- Real‑time viewing and collaboration through shared operator‑station screens
- Built‑in chat and annotation tools for efficient communication
- Optional session recording for documentation
- Service report available
- Performed at a convenient time for the crew and vessel
- All sessions initiated and confirmed by personnel on board the vessel
- Certified Kongsberg Maritime engineers performing configuration tasks from a remote operation room at one of our sites
- Encrypted communication through our Global Secure Network
- Uses the vessel’s existing internet connection
- USB malware scanning for operator stations
- Efficient data routing through network nodes around the world
- 24/7 monitoring of the network link
- Works over low‑bandwidth and high‑latency satellite connections
- No requirement for public or static IP addresses
Cybersecurity
Remote configuration services use the Kongsberg Maritime Global Secure Network, ensuring all communication is authenticated and encrypted through a Kongsberg Maritime‑managed Public Key Infrastructure. Dedicated network separation is used for each customer and each session, and USB media must be scanned before connecting to operator stations to prevent malware introduction. These measures support safe, reliable, and controlled remote operations.
Key benefits
- Direct link to operational assistance and guidance
- Efficient troubleshooting, configuration, and resolution from shore to anywhere in the world
- Enables support for vessels operating in remote or restricted areas
- Faster response in downtime situations through immediate expert access
- Improved preparation for service visits using real-life system data and diagnostics
- Opportunities for fewer and shorter physical service attendances, reducing operational disruptions and costs
- Increased safety during complex or critical operations
- Supports preventive maintenance through periodic inspections
- Malware protection reducing risk of downtime
Get started
Contact your Kongsberg Maritime representative, local office, or our support team at , +47 33 03 24 07, or via this form to receive more information about our remote services.