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Support Engineer | K-Load & Stability

To further strengthen our team, we are looking for a Support Engineer to join our Customer Support team here at Kongsberg Maritime in Trondheim. As a Support Engineer, you will have the responsibility for providing world class support to customers on Kongsberg’s K-Load loading instrument installed on vessels around the world, as well as offering support to global colleagues.

You will join a committed, knowledgeable and positive team that supports each other extensively. We’re having fun at work, while providing world-class support. From time to time, you will also attend vessels globally to build and maintain technical know-how. If you have the right qualifications, identify yourself with our values; determined, innovative, collaborative and reliable, and at the same time are highly motivated to support our global customers, then you are the person we are looking for.

 

Key accountabilities

  • Provide advanced technical support to customers and KM employees in the global organization
  • Attend applicable services globally for installation, commissioning and training
  • Proactively work with improvement of our products and services
  • Collaborate closely with Field Service, Warranty Team and other departments (R&D, Product and Project) to improve processes and quality
  • Offer technical support to Aftermarket Sales in their offerings

 

Qualifications and experience

  • Relevant technical education & background, typically bachelor’s degree within Nautical/Maritime discipline. Relevant experience will be preferred and can also compensate for lack in education
  • Good knowledge of stability & strength of a vessel
  • Understanding vessel operations
  • Good skills in use of digital applications and systems
  • Experience from maritime, shipping and/or offshore oil & gas installations is an advantage
  • Good oral and written communication skills in English and Norwegian

 

This employment may require security clearance by the Norwegian National Security Authority, clearance through Civil Aviation Authority or a background check.

 

You are able to

  • keep the customer in focus and strive for quality in everything you do.
  • act on own initiative, make things happen and accept responsibility for the results.
  • use a methodical and systematic approach, plan ahead and define clear priorities.
  • collaborate well with others and share knowledge, experience and information.
  • communicate in a clear, precise and structured way.

 

Work location
Trondheim, with occasional travels worldwide. We are located at the Kongsberg building at Grilstad Marina.

 

Point of contact
Roar Støen, Global Operations Manager, +47 922 46 032

 

Our Global Customer Support division is responsible for Kongsberg Maritimes services, upgrades and support in the aftermarket. Our 3000 employees are present in 35 different countries around the world. During the operational lifetime of more than 30.000 installations, we ensure cost-efficient delivery of services, upgrades and spare parts in order to secure availability and predictability to our customers.

Protechting people and planet