Field Service Engineer - DPHW

An exciting opportunity has arisen as a Field Service Engineer – Dynamic Positioning Hardware (DPHW). The DPHW Field Service Engineer works with our Dynamic Positioning Systems and is responsible for servicing our systems primarily in the Americas’ region with the possibility for Global travel as well. This person will provide technical support as well as commission new systems, providing service and support to all types of DP installations with a primary focus upon the hardware aspect of our systems.


Key accountabilities

  • Carry out service and support for our equipment and customers.
  • Identify and report incidents, improvements, and needs to Operations Manager.
  • Prioritize and complete work tasks for the assigned service trip or project.
  • Technical support on Dynamic Positioning Systems, Kongsberg Reference Systems, other Vendor Reference Systems, and various Navigation Systems.
  • General support activities and technical assistance including on sight and remote support.
  • Up to 50% travel for service trips to vessels, shipyard, and other customer sites.
  • Commissioning work on new builds and upgrades to existing installations.
  • Technical assistance to Sales & Marketing and Aftersales.
  • Follow up with appropriate technical department after service jobs.
  • Develop qualifications by participating at internal / external courses and education.
  • Maintain certifications through yearly online certification tests.
  • Report problems and suggest improvements using KM Quality Tools as QC Responsible
  • Able to operate in a remote environment.


Qualifications and experience:

Functional / Technical – Knowledge and abilities to perform work with quality results

  • Associate degree in technical discipline or work equivalent
  • Authorized to work lawfully in the US without company sponsorship
  • Ability to handle simultaneous activities and work in a hectic environment

Management – Attributes & Capabilities illustrating management potential

  • Be a team player
  • Good communication skills and fluent in English
  • Dedication and desire to build a long career within the technical field

Organizational – as related to values, mission, and core competencies to KM

  • Be customer orientated and “service minded”
  • Service minded and customer focused
  • Cooperative with ability to work in teams
  • Flexible, responsible, and dependable
  • Positively contribute to environment
  • Willingness to travel
  • Quality mind set
  • Knowledgeable about and demonstrates KMI values


Work location: 

New Orleans, LA


What we can offer

  • Competitive compensation packages
  • Fully subsidized health & welfare benefits with an option of a high deductible plan which includes an employer contribution towards your health savings account
  • Fully subsidized dental and vision coverage
  • Up to 5% employer match program
  • Flexibility with Paid Time Off
  • Career growth opportunities
  • Safe and collaborative culture


Kongsberg Maritime is a technology pioneer, enabling a more sustainable future for our oceans. Our zero-emission integrated technologies advance the maritime industry and solve our customers' toughest problems. With unmatched competence, domain knowledge, innovation, and market reach, we are the trusted maritime partner. Headquartered in Kongsberg, Norway, the company has manufacturing, sales and service facilities in 35 countries

Our Global Customer Support division is responsible for Kongsberg Maritimes services, upgrades and support in the aftermarket. Our 2300 employees are present in 35 different countries around the world. During the operational lifetime of more than 30.000 installations, we ensure cost-efficient delivery of services, upgrades and spare parts in order to secure availability and predictability to our customers.

KONGSBERG is a leading global technology group. Throughout our proud two hundred year history, we have continuously advanced, applying innovative solutions to the needs of our customers, partners and society at large. We believe diversity is our strength. By fostering an inclusive and diverse culture we nurture and ensure space for different perspectives and ideas. We work determined to mature and improve our ability to utilize our diversity and culture of differences to create positive business results.

Protechting people and planet

KONGSBERG provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.