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Business Process Automation Lead

Job Description

The Business Process Automation (BPA) Lead is responsible for driving automation initiatives across GCS, focusing on streamlining processes and enhancing operational efficiency. The role centers around the development, implementation, and support of automation solutions, primarily by the use of Microsoft Power Apps. By collaborating with business stakeholders, IT, and data teams, the BPA Lead identifies opportunities for process automation, ensures alignment with organizational objectives, and supports the KM’s broader digital transformation strategy.

 

Job Description

Key Responsibilities:
 

1. Solution Design & development

  • Assist in the design, development, and deployment of automation solutions using tools like Microsoft Power Apps.
  • Collaborate with business units to map out manual processes and identify opportunities for automation.
  • Provide support in testing, validating, and troubleshooting new automation solutions.
     

2. Process Improvement & continuous learning

  • Promote the adoption of automation best practices and support a culture of continuous improvement.
  • Identify ways to enhance process efficiency and support teams in the transition to automated workflows.
     

3. Stakeholder engagement & collaboration

  • Collaborate with business stakeholders, GCS Data Forum and Data Office to ensure automation initiatives are aligned with business priorities.
  • Act as a bridge between our business units and IT functions to ensure successful design, implementation, and handover of process automation solutions.
     

4. Tools & technology enablement

  • Support the evaluation, adoption, and utilization of automation tools (e.g., Power Apps) and ensure they meet business needs.
  • Identify emerging tools and technologies that can further enable process automation across the organization.

 

Preferred Skills & Qualifications

 

Technical Skills

  • Familiarity with Microsoft Power Apps and other automation platforms.
  • Understanding of process mapping and familiarity with workflow automation tools.
  • Basic understanding of data integration and how automated processes interact with existing data systems.
     

Process & Project Management Skills

  • Ability to analyze and streamline business processes to identify automation opportunities.
  • Knowledge of Lean principles and experience supporting process improvement initiatives is beneficial.
  • Ability to plan, organize, and prioritize work to deliver process automation projects on time.

 

Collaboration & Communication Skills

  • Ability to work collaboratively with business teams and technical stakeholders.
  • Strong written and verbal communication skills, with the ability to convey technical concepts in simple terms.

 

Other Qualifications

  • Bachelor’s degree in Business, Information Technology, or related field (or equivalent experience).
  • Experience in process automation, business improvement, or a related field is advantageous.
  • Familiarity with agile methodologies and experience working in cross-functional teams.