Training support (Agreement)
A Training Support Agreement is a flexible and tailored service concept that ensures customers receive continuous, needs-based training support throughout the year. The agreement is developed in close dialogue with the customer and customized to their operational requirements, activity level, and internal expertise.
As part of the agreement, an annual planning meeting is conducted with a representative from KONGSBERG’s training team, where needs are identified, objectives are defined, and training and support activities are planned for the upcoming period. The agreement may include a defined number of training days and instructors per year, providing the customer with predictability both operationally and commercially.
The Training Support Agreement can cover a wide range of services, such as operator and maintenance courses, Train-the-Trainer (TtT), refresher, and advanced training, as well as support and presence during live-fire exercises. It may also include professional support when customers conduct their own courses, in addition to relevant maintenance activities related to systems and equipment.
The product can be sold as part of existing customer relationships through Key Account Management (KAM) in the aftermarket or integrated into new contracts via the marketing department. The result is increased operational availability, a higher level of competence, and a long-term partnership between the customer and our training team.