Remote support

Connecting our engineers with your vessel online

Experience unparalleled support with our global network of service centres, available 24/7, to ensure your vessel has maximum uptime. With our remote support tools, KONGSBERG-certified engineers virtually connect to your vessels’ installations and equipment to provide online diagnostic, troubleshooting, problem-solving support to your personnel, in real time.

Online diagnostics and problem solving with our remote services

Remote support & service solutions

Our engineers can directly log on to control systems of our products and provide guidance to customer personnel, wherever the vessel is. Our services include:

  • Direct support for control systems
  • Remote guidance for field personnel
  • 24/7 technical and operational assistance

Unlock the full potential of your Kongsberg Maritime systems. Contact us today to find out about our remote capabilities for your product and software.

Benefits of remote support & service

Key Performance Indicators – Our Promise

Remote support is a tool for KONGSBERG-certified engineers worldwide to connect to an installation upon customer request and provide remote support. 

  • We provide immediate worldwide technical and spares telephone support for all products through Kongsberg Maritime support centres.

    9/7 Support
  • We strive for an eight-hour working day response time for all emails addressed to Kongsberg Maritime support centres.

    Response time
  • We aim to resolve issues on the first attempt, every time, to minimise costs and reduce downtime for our customers.

    First-time fix
  • We are committed to addressing and solving all your challenges, ensuring no service requests are declined.

    Request policy

Get your fleet ready for remote services