Training Support Specialist
Job Overview
We are seeking a versatile professional to join our training department in a multifaceted role that includes operations management, digital content creation, Learning Management System (LMS) administration, and training sales. The ideal candidate will possess a unique blend of creativity, technical proficiency, and sales acumen to contribute to the success and growth of our training programs.
Responsibilities
Digital Content Creation
- Design and develop engaging digital content for various training programs, including presentations, videos, e-learning modules, and other multimedia materials.
- Collaborate with subject matter experts to ensure content accuracy and relevance.
- Utilize graphic design tools and multimedia software to enhance the visual appeal and effectiveness of training materials.
Learning Management System (LMS) Management
- Administer and manage the Learning Management System, including user account management, course creation, and system maintenance.
- Collaborate with IT and external vendors to troubleshoot technical issues related to the LMS.
- Monitor and report on the usage and effectiveness of the LMS, making recommendations for improvements.
Training Sales
- Actively engage in selling training programs to potential clients and organizations.
- Develop and maintain relationships with clients to understand their training needs and propose tailored solutions using CRM tools.
- Collaborate with the marketing team to create sales collateral, proposals, and promotional materials.
- Achieve and exceed sales targets, contributing to the overall revenue goals of the training department
Operations Management:
- Develop and implement efficient operational processes to ensure the smooth functioning of the training department.
- Coordinate logistics for training programs, including venue selection, equipment setup, and materials distribution.
- Collaborate with internal teams to streamline workflows and improve overall departmental efficiency.
Training Program Support
- Provide logistical support for training programs, including participant registration, communication, and materials preparation.
- Assist in the coordination of training schedules and calendars.
- Ensure compliance with training policies and procedures.
Collaboration and Communication
- Work closely with internal stakeholders, including trainers, subject matter experts, and department heads, to gather information and ensure training content meets organizational needs.
- Communicate effectively with team members, participants, and clients to provide timely and accurate information.
Quality assurance
- Understand the important and follow screening and security protocols
- Assess and monitor policies sand procedures to balance customer and company requirements
- Collaborate with various departments to ensure alignment between departments and sister offices
Qualifications
- Bachelor’s degree or relevant experience in logistics, operations management, Instructional Design, Business Administration, Marketing or a related field.
- Proven experience in operations management, digital content creation, LMS administration, and training sales.
- Proficiency in graphic design tools (e.g., Adobe Creative Suite) and multimedia software.
- Familiarity with Learning Management Systems and online training platforms.
- Strong organizational, communication, project management, and sales skills.
Preferred Skills
- Experience with video editing and e-learning authoring tools.
- Knowledge of current trends and best practices in digital content creation, instructional design, and training sales.
- Ability to adapt to changing priorities and work in a fast-paced environment.
- Previous experience in a training or educational setting is a plus.
For questions regarding this position, please contact:
Miguel Angel Lleches, VP Services Training, Rental & SaaS KD Customer Services
Email: miguel.angel.lleches@kd.kongsberg.com
Marcelino Vicente, HR Manager
Email: marcelino.vicente.zaplana@kd.kongsberg.com