Service Engineer, Merchant Automation


Service Engineer, Merchant Automation

Overview of Position:

Customer support is seeking a field service engineer for supporting our regional as well as worldwide customers. The ideal candidate is one having experience on both Integrated Control Monitoring System (ICMS) as well as propulsion/steering control systems. Hands-on service or operational experience on the main engine and thrusters is an added advantage.

The role also involves providing the onboard services, commissioning of refit and retrofit projects, remote guidance/product support to our customers as well as being part of a knowledge pool giving backend support for the field service team. 


  • Focus on customer support, commissioning and service on assigned Kongsberg Maritime Merchant & Automation product range
  • Cover service activities in South East Asia and maintain good relationship with existing clients
  • Workshop test and technical preparations
  • Proper preparation and execution of work assigned and ensure performance are met at all times
  • Responsible for generation of service reports, update drawings, cable information database and other relevant documents
  • Provides remote guidance / product support to customers, commission and project management of refit/retrofit projects and backend support to the service team
  • Assist our sales department with technical issues
  • Handles pre and post administrative work
  • Required to undertake ad-hoc duties which may be assigned from time to time.


  • Minimum Diploma or Degree in Electronics /Electrical/ Instrumentation
  • Minimum 3 to 5 years of related field experience in Alarm Monitoring and Control System as well as the good knowledge of computer hardware/peripherals and basic software’s
  • Experience onboard ship for automation systems (controls and propulsion), system process knowledge, distributed control systems and power management
  • Relevant working experience in maritime industry
  • Must have excellent co-operative skills, good communication skills, result-oriented, self-motivated and the project-management skill
  • Meticulous & methodical approach to remote case handling.
  • Self-driven attitude to find solutions to problems.
  • Passion and patience for handling customers – Service oriented
  • Ability to work independently
  • Able to travel overseas on short notice.
  • Pay package will commensurate with experience


Only shortlisted candidates will be notified for interview


*Kongsberg employees are reminded to notify their department manager prior to application for any position within the company