Your trusted partner throughout the investment's lifecycle
At KONGSBERG, we maximise customer value by serving as a trusted partner throughout the investment’s lifecycle. Our customers receive professional support designed, reliable outcomes and fast resolution. This allows us to maintain quality, respond efficiently, and support our customers in a long-term perspective.
We understand the importance of being predictable, reliable and innovative to minimize life cycle cost and response time.
Please contact the respective business to receive more information about each Product Line support-concepts.
Service Level Agreements
Long term agreements secure resources and domain competence for our customers. A Service Level Agreement (SLA) ensures right level of support according to each customer's requirements.
The SLA can be from a basic level where the customer has the possibility to contact Kongsberg for support or scheduled on-site maintenance visits and spare parts agreements. Each SLA is tailor-made to meet each customer’s specific support requirements and to secure a maximum return for the investment.
Benefits
Service Level Agreements can give the following benefits:
- Reduced life cycle costs and predictable maintenance cost
- Full utilization of equipment and high system performance
- Prioritized and professional support from KONGSBERG
- System upgrades and software updates
Service agreements are designed to reduce risk, minimize downtime, and provide predictability - not just faster fixes. By clearly defining service levels, we can deliver better outcomes for our customers and ensure premium support is visibly better, proactive, and reliable.
Contact support
You can either give us a call at +47 33 03 40 00 or click the button below to fill in the contact form and we will get back to you as soon as possible.
