Our support commitment
By your side, worldwide. We work 24/7 to keep your operations running. Our Global Customer Support organisation delivers prompt responses and expert assistance globally, ensuring your vessels stay safe, efficient, and operational.
Our promise
- Round-the-clock support from key locations in over 30 countries.
- Expert assistance for all Kongsberg Maritime systems, including legacy Rolls-Royce Commercial Marine products.
- Fast response times – We aim to reply to enquiries within one working day for emails addressed to Kongsberg Maritime support centres.
- First-time fix focus to minimise downtime and costs.
Follow the Sun
Our global network of support centres provides expert technical and operational support 24/7. A world of virtual and remote collaboration ensures that customers get the expertise they need, where and when it is needed.
Remote support
Our highly skilled engineers solve service assignments at minimum cost using our remote support capabilities.
Benefits of remote support
- Reduce operational cost by minimising the number of service trips
- Reduce downtime due to immediate remote support and configuration
- Real-time virtual, onboard support
- Remote assistance during critical and complex operations
- Malware protection and cyber-security
- Remote training with installation-specific equipment
- Periodic inspection for preventive maintenance
- Improved preparation prior to service visits
Truly global
Spread across seven continents and thirty-seven countries, our fully equipped workshops and service centres ensure our customers receive prime support wherever they’re operating.
