Service Strategies Corp., a leading provider of service improvement programs, today announced that Kongsberg Digital, an international, knowledge-based group that supplies hightechnology systems and solutions to customers in the oil and gas, merchant marine, and defense and aerospace industries, has achieved certification under the prestigious Service Capability & Performance (SCP) Standards for a second time.
“Achieving certification under the SCP Support Standard for the second time, and the eService Standard for the first time, demonstrates the continued strong commitment Kongsberg Digital has to service excellence,” said Greg Coleman, vice president of strategic programs for Service Strategies. "The Support24 team exhibited an excellent focus on continuous improvement and service quality that was evident during the audit of their global support operation.”
The SCP Standards quantify service effectiveness based upon a stringent set of over 130 performance criteria and represent best practices in the industry. They provide a benchmark of service excellence and enable companies to validate performance and drive continuous improvement, thereby leading to improved customer experiences. The SCP Standards have been used by leading technology companies around the world for the past 19 years.
“Kongsberg Digital is honored to have earned certification for the SCP Support Standard for the second year running and, for the first time, for the SCP eService Standard,” says Hege Skryseth, President of Kongsberg Digital. “To us, this is a recognition of the Global Support24 team’s dedication to our clients as well as the high value of their consistent and hard work to improve our digital processes. We are proud to maintain a level of service that exceeds industry standards.”
“Achieving SCP Certification for the second year and the eService certification demonstrate our dedication to providing exceptional customer support,” said Marvin Mitchell, Vice President of Customer Support at Kongsberg Digital. “The SCP benchmarks are raised each year and our customer support team continually strives to meet and go beyond these standards in order to deliver the highest levels of operational performance, reliability and customer satisfaction.”