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KNC Service Level Agreement (SLA)

Support is a sound investment, not simply an additional cost.

With a Kongsberg Norcontrol IT Service Level Agreement (SLA), you receive many benefits, including:

  • Fixed and predictable maintenance costs
  • Rapid response time
  • Consistent high system performance through regular system software updates
  • Priority 1 support

Each SLA is tailor-made to meet your specific support requirements and to secure a maximum return for your investment.

The services we offer include:

  • 24-hour telephone assistance
  • Initial upgrades/renewals
  • Priority 1 support
  • Guaranteed response time
  • Additional and refresher training
  • On-site assistance
  • Replacement of parts
  • Remote access/online modem support
  • Access to the Kongsberg Norcontrol IT Design Review Board

 

If you already use one of our systems and would like to know more about our SLA contact us.