Support Rolls-Royce Commercial Marine products
Rolls-Royce Commercial Marine (CM) is now an integrated part of Kongsberg Maritime. We will support all CM products in the same manner, using the same people and providing the same quality of service as before.
24/7 Technical support
Our highly qualified technical support teams are available 24/7 to support you and your vessel, wherever you are in the world. For technical assistance on any of our products please contact:
- Americas: +1 312 725 5727
- Asia Pacific: +65 6818 5665
- Europe, Middle East & Africa: +31 20 700 6474
- Email: firstname.lastname@example.org
Vessel General Permit
Under US Environmental Protection Agency (EPA) rules, operating equipment (where oil-to-sea discharges are possible) on vessels frequenting US waters must use bio-degradable lubricants or have a Vessel General Permit (VGP) in place.
Operators can request a letter from us regarding their vessel status to meet VGP requirements.
Global service and support
Repair & overhaul
With our global network of strategically located marine workshops, we support our customers’ repair and overhaul needs wherever they are operating.
Services are tailored to customer requirements, providing rapid turnarounds to meet docking schedules, while working to ISO quality standards. All our repairs carry a full OEM warranty.
Our products are designed to remain in service for several decades. To ensure these products maintain the highest level of operational safety and productivity, we provide equipment upgrades as part of our lifecycle-management. Older vessels with earlier generation equipment can benefit from advances in technology to remain competitive in their markets.
Customer product training
Ensuring your crew are properly trained reduces operational risk and downtime, maximising your return on asset investment.
From hands on experience on full sized products in our training workshops, to experiencing real life scenarios in our virtual reality simulators all of our courses are designed to focus on safe and efficient operation and maintenance of your KONGSBERG equipment.
Power by the Hour
Our Power by the Hour service agreement provides you with peace of mind through risk sharing and predictable costs. Other benefits include reduced lifecycle cost of equipment, improved performance and guaranteed availability.
Reduce energy consumption and meet environmental regulations.
An advanced awareness system which helps to improve the crew’s awareness of their ship’s performance and supports environmental compliance.
Equipment health management
Our equipment health management solution captures and records data to support predictive maintenance, prevention of unplanned maintenance and maximisation of operational ability.
The use of genuine OEM spares is important for keeping your equipment operating efficiently, and we understand the importance of having the right parts available in the right place, at the right time.
We understand how important it is for operators to have access to the right technical competences when they are required. We are therefore continuing to attract and develop the best talent.
As we have a very broad product base our service engineers specialise in one or two core products, with problem solving skills honed during regular training at our factories. Service managers can select the right mix of skills for each job and our service teams are used to working to tight timescales.