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Resource Planner

Kongsberg Maritime, a subsidiary of KONGSBERG, is a global marine technology company, providing innovative and reliable technology solutions for all marine industry sectors including merchant, offshore, subsea and naval. Headquartered in Kongsberg, Norway, the company has manufacturing, sales and service facilities in 34 countries. Kongsberg Maritime is a market leader in systems for positioning, surveying, navigation and automation. Important markets include countries with significant offshore and shipyard industries. We are determined to provide our customers with innovative and reliable marine electronics that ensure optimal operation at sea.

At KONGSBERG, we believe in tackling challenging problems and delivering extreme performance for extreme conditions. We do that through excellent products and services developed for delivering the greatest benefits to our customers.

WORLD CLASS – through people, technology and dedication

What we can offer you:

  • Competitive compensation packages
  • Excellent healthcare benefits
  • Company RRSP plan
  • Tuition reimbursement
  • Flexibility with Paid Time Off
  • Career growth opportunities
  • Safe and collaborative culture

An exciting opportunity has arisen as Resource Planner, reporting to the Global Customer Support Manager - Canada. In this role, you will be responsible for for responding to customers and allocating the proper service engineer for jobs. 

The Resource planner is the “go-to” person for all front-line customer communications regarding service. All customers will receive timely and accurate responses. This position requires vast customer support skills as it requires frequent contacts with customers and sister companies/headquarters. This coordinator will work with the Spare part and Service support team to accurately fill customer needs.

Key Accountabilities:

  • Create and Review new work orders. Ensure that the correct customer information is set up in ERP and CRM
  • Quoting quality and accurate service requests from the customer
  • Communicate with the customer before and during the service with all questions related to engineer scheduling and job specifics
  • KMI 24-hour emergency support and KMI service desk emails outside of normal business hours
  • Interface with other departments (AMS, Logistics, and Finance)
  • Responsible for Work orders and Service appointments regarding service orders
  • Debrief with service Engineers and follow up with handover to admin team after service jobs
  • Review and approve expenses reports for accuracy
  • Participate in KPI and P&Ls meetings and improvement plans
  • Stay in close collaboration and attend routine meetings with project depts, and other regional and global coordinators for resource sharing
  • Responsible for CRM service email queues for coordination and respective dept
  • Responsible for following current HSE/Export control policies and making sure guidelines are followed for all service trips
  • Meet with engineering Group Managers to make final financial decisions on difficult or multi-trip service jobs
  • Collaborate with sister company offices regarding warranty services regarding billing, delivery, and job specifics
  • Additional tasks as deemed necessary by Group Manager/Country Manager
  • Carry out actions when needed to prevent errors within our delivery and scope of work
  • Assign all service appointments for resources
  • Suggest improvements on procedures and report needs to Manager

Qualifications and Experience:

  • Knowledge of KM Worldwide organizations, products, deliveries, and customers
  • Committed and reliable
  • Technical expertise is a plus
  • Experience with basic ERP system is a plus
  • Knowledge of operating a PC and working with Microsoft Office
  • Ability to manage time and meet required deadlines
  • Good English written and verbal communication with both internal and external customers
  • High level of customer service skills
  • Ability to be self-sufficient
  • Positive attitude and ability to work well with othersStrong verbal communication and written reporting skills in English language
  • Hold valid Passport
  • Authorized to work lawfully in Canada and the US without company sponsorship

 

Work Location:

British Columbia, Canada

 

KONGSBERG provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.