Kongsberg Digital wins ACE Award for maritime and energy industry customer service
Norway-headquartered digital solutions specialist receives 2018 Confirmit ACE (Achievement in Customer Excellence) Award
Asker, Norway, May 16, 2018 – Kongsberg Digital has received a 2018 Confirmit ACE (Achievement in Customer Excellence) Award in the Overall Business Impact category. Announced today, this years ACE Awards winners have been selected for demonstrating unwavering commitment to listening to the Voice of the Customer and driving customer-focused change throughout their organizations.
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Established in 2005 to highlight dedication and contribution to achieving universal customer excellence, Confirmit’s ACE Awards program is a well-respected cross-industry, international initiative. Kongsberg Digital’s service and support for companies in its core maritime and energy industry markets was recognized by the Awards judging panel to deliver a customer-first experience at all key touch-points from initial contact to sales, delivery, product quality and technical support.
Kongsberg Digital has already been recognized this year by two other key awards initiatives for its customer service and support strategy: Certified Support Professional certification from the Technology Services Industry Association (TSIA) in April, and in February for the second year running, the NorthFace Scoreboard AwardSM and certification from the Customer Relationship Management Institute (CRMI).
“Customer service is what keeps the heart of any business beating, and Kongsberg Digital is no exception. Every day we strive to create value for, and together with our customers. I am extremely proud to see that the effort is appreciated outside the organization. This award proves that we are doing something right, at the same time as it serves as a reminder to continue to grow and develop our customer experiences,” said Hege Skryseth, Executive Vice President, KONGSBERG and President, Kongsberg Digital.
“At Kongsberg Digital, we strive to have a customer-centric culture at ALL levels of the business. The insights we get from listening directly to our customers are invaluable. As we build our digital platform and ecosystem, Kognifai, we connect with our customers more often and in a genuine way. In the process, we acquire richer insights into how we are performing and, most importantly, where we are falling short. We are humbled by this recognition and will use it as a compass for our customer experience ambitions,” said Marvin Mitchell, Vice President Customer Support, Kongsberg Digital.
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“We are delighted to honor Kongsberg Digital with a 2018 Confirmit ACE Award as they have proven time and again their prowess in the Customer Experience field,” said Ken Østreng, President and CEO of Confirmit. “Their exemplary customer program demonstrates an innovative approach to understanding their audience, as well as a profound commitment to improving their business based on what they have heard from their clientele.”
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