Share: K-Sim Support - We are by your side

At KONGSBERG, we endeavour to work in close partnership with our customers - from project initiation, to installation and throughout the simulator system's operational lifetime.

At KONGSBERG, we endeavour to work in close partnership with our customers - from project initiation, to installation and throughout the simulator system's operational lifetime. 

Our K-Sim Support concept consists of a range of customised service- and support activities.
Depending on your needs, you can choose:

  • Global 24/7 on-call assistance at standard service rates
  • Long Term System Support Program (LTSSP) which ensures your system is always current and in line with the latest industry standards, and with the benefits of getting a quick response, scheduled updates and a predictable annual cost.


Long Term System Support Program K-Sim Support Services


At an agreed annual rate, you will get scheduled support and annual software updates that will keep your system at optimum performance throughout its life span.
Our team has extensive knowledge of your system, which enables us to proactively inform you about recommended services, modifications and available updates. 
The LTSSP concept includes three pre-defined levels of support, targeted to your individual needs:
  • Basic
  • Priority
  • Premium

Basic

The Basic Support level gives you access to helpdesk and basic support. With this level, you will get information about the latest product news and access to software downloads to facilitate troubleshooting.

Services included in Basic support level:

  • 24/7 global telephone support
  • Access to a Customer Web Portal for information on new product releases and software downloads
  • Online tracking of reported support requests

Priority

This support level includes an assigned service technician who has extensive knowledge of your system and your utilisation of it, ensuring efficient troubleshooting of your reported service issues.

  • Services included in Priority support level:
  • All services in the Basic support level
  • Free attendance at the annual KONGSBERG Simulator User Conference for 2 persons
  • Assigned service technician
  • Remote assistance and diagnostics
  • Emergency escalation procedure
  • Guaranteed availability of spare parts
  • Spare part discount

With availability 24/7 and remote assistance, this support level enhances the stability and uptime of your simulation system.

Premium

Premium offers the highest level of support and is customised to your needs. In addition to the benefits offered by the other support levels, KONGSBERG, proactively collaborates with you to continuously develop your simulation system.

Through planned activities during the service contract period, the simulation system will be updated with the latest software release and new hardware, if this is included in the agreement.

  • All services in the Basic and Priority support levels are included in the Premium support level, in addition you may choose among different support options.
  • Service options in Premium support level:
  • Scheduled on-site visit
  • On-call site visit
  • Simulation system software update
  • PC hardware update
  • Extended hardware warranty
  • Scheduled training
  • 3rd party system software update
  • System extensions and upgrades
Services included  Basic Priority Premium
24/7 global phone support  fee based included included
Access to Customer Web Portal included included included
Online tracking of reported support requests  included included included
Free attendance at KONGSBERG's User Conference   2 persons 2 persons
Assigned service technicians   included included
Remote assistance & diagnostics   included included
Emergency escalation procedure   included included
Guaranteed availability of spare parts   included included
Spare part discount    included included
Scheduled on-site visit     Optional
On-Call visit      Optional
Simulation system software update     Optional
PC hardware update      Optional
Extended hardware warranty     Optional
Scheduled training     Optional
3rd party software update     Optional
System extensions and upgrades     Optional

If you are looking for a support agreement, please contact us here

Customer Web Portal 

- requires user name and password

If you are looking for a support agreement, please contact us here 

For Global 24h product support please contact us:

Phone: +47 33 03 24 07 (24hr. support)

E-mail: Maritime Simulation Support

Direct Contact Points

In addition to our Global 24/7 Support Phone: +47 33 03 24 07, we have a network of offices specialized in support of the K-Sim product lines:

Kongsberg Digital - Norway
Address: Bekkajordet 8a, 3189 Horten, Norway
24/7 phone: +47 33 03 24 07
Switchboard: +47 67 80 48 00

E-mail: km.simulation.sales@kongsberg.com

Kongsberg Maritime - Netherlands
Address: Edisonweg 10, 3208 KB Spijkenisse, Netherlands
24/7 phone: +31 181 623611
E-mail: km.support.holland@kongsberg.com
Kongsberg Maritime - Greece
Address: 7 Gravias street, 185-45 Piraeus, Greece
24/7 phone: +30 694 32 22 407
Switchboard: +30 211 10 45 300
E-mail: km.support.hellas@kongsberg.com
Simrad - Spain 
Address: Partida Torres no 38, 03.570 Villajoyasa, Spain
24/7 phone: +34 96 681 01 49
Switchboard: +30 211 10 45 300
E-mail: km.support.spain@kongsberg.com
Kongsberg Maritime Simulation - USA
Address: 170 Leonard Drive, Groton CT 06340,
United States of America
24/7 phone: +1 504 712 7906
Switchboard: +1 860 536 1254
Email: km.support.mystic@kongsberg.com
Kongsberg Maritime - Singapore
Address: 81 Toh Guan Rd East, #04-01/02 Secom Centre,608606 Singapore, Singapore
24/7 phone: +65 986 22 881
Switchboard: +65 641 16 400
E-mail: km.support.singapore@kongsberg.com
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