The 6 step Journey to digitalization with Vessel Insight
Kongsberg Digital has created a 6-step blueprint to ensure shipowners and operators get the most out of digitalization with Vessel Insight. The Customer Success team is dedicated to assist Vessel Insight subscribers to reach their highest potential, in the short and long term
The Vessel Insight team’s expertise in the maritime sector builds on KONGSBERG’s long-standing history as a system integrator, a leading provider of automation systems, information management systems and as a system integrator. Our Customer Success team is highly skilled and there to guide customers through their digitalization journey to ensure operators reach their short-term KPIs, organizational adoption and long-term operational excellence.
Customer Success is the key to conquering complexity
Investing in technology is important to remain competitive in a market that is constantly evolving. The ongoing push for efficiency gains, combined with stricter sustainability regulations instigated by the IMO increase the incentives for innovation. The complexity of digitalization can be challenging, and many vessel operators and owners are unsure about where to start. This is why Vessel Insight have established a 6-step blueprint to succeed in digitalization.
The 6 step Journey
Vessel Insight subscribers go through a 6-step digitalization journey starting with a high-level digitalization assessment of their current status. They are given a dedicated customer success manager with unique insight in what is required to ensure they resolve their business challenges and meet the set KPIs that can be solved through digitalization. The Customer Success Manager leads the customer through their digitalization process and provides’ ongoing assistance to ensure maximum output of their digitalization journey as well as change management assistance in the organization to reach the highest level of system adoption through the entire organization. Download our 6 step Journey to digitalization with Customer Success infographic here:
This is Vessel Insight
Vessel Insight is a SaaS based solution that provides vessel-to-cloud data infrastructure capturing and aggregating quality data in a cost effective and secure way. The solution provides instant and easy access to fleet overview, vessel specific dashboards and data analysis tools. In addition, through Kognifai Marketplace, customers have access to a large range of applications and services that can turn their data into business value.Get to know Vessel Insight