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Service Engineer – UA (UWM)

This role will liaise between main office and customers from South-East Asia, Oceania and other part of the world on all aspects of pre-commissioning/commissioning, maintenance and operation of Kongsberg’s Underwater Acoustic and Seatex product range, reporting to KM Malaysia office.

Responsibilities:

  • Focus on customer support, commissioning and service on assigned Kongsberg Maritime Underwater product range, including rental project at all stage.
  • Technical manning on desk / mobile device for remote support as require by KM Global Customer Support world-wide framework.
  • Maintain good relationship with existing clients
  • Proper preparation and execution of work assigned 
  • Responsible for generation of service reports, update drawings, cable information database and others
  • Ensure performance are met at all times
  • Pre and post work administrative
  • Commissioning, Service and repair of KM supplied underwater Systems.
  • Workshop test and technical preparation.
  • Liaison between customers and main office on all aspects of pre-commissioning/ commissioning, maintenance and operation of the systems
  • Position will cover South-East Asia, Oceania and possibly other part of the world
  • Required to undertake ad-hoc duties which may be assigned from time-to-time.

Requirements

  • Able to handle stress.
  • Good written and oral skill (English)
  • Good customer etiquette
  • Proficient in basic MS office applications
  • Good knowledge with survey software and various marine survey data format.
  • Good knowledge on computer network system / topology.
  • Meticulous and customer oriented person
  • Ensure customers’ satisfaction and on quality of services
  • Team player
  • Willing to travel for overseas assignment
  • Able to travel on short notice

Experiences

  • At least 1-year relevant experience in customer service.
  • At least 1-years of direct technical hands-on experience on Single/Multi beam system.
  • At least 1 years of direct technical hands-on experience on hydro-acoustic system.
  • Functional test and verification including signal tracing, use of lab equipment such as oscilloscope, frequency counter, impedance meter etc (preferred).
  • Underwater survey experience / underwater positioning system.
  • Technical experience with underwater sonar / hydrography / oceanography sensors.
  • Technical experience or understand Marine / Underwater Survey equipment’s on-board.
  • Technical experience with Marine navigational and positioning equipment (preferred).