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Regional Director of Sensors and Robotics Services - Global Customer Support

Kongsberg Maritime, a subsidiary of KONGSBERG, is a global marine technology company, providing innovative and reliable technology solutions for all marine industry sectors including merchant, offshore, subsea and naval. Headquartered in Kongsberg, Norway, the company has manufacturing, sales and service facilities around the globe. Kongsberg Maritime is part of KONGSBERG, an international, knowledge-based group delivering high-technology systems and solutions to clients within the oil and gas industry, merchant marine, defence and aerospace.

An exciting opportunity has arisen as Regional Director of Sensors and Robotics Services. In this role, you will serve as a stakeholder for governance, strategy, KPI’s, competence and capacity for all S&R business units. As Regional Director of S&R Services you will report to the VP of Global Customer Support - IntOps America. 

 Duties & Responsibilities: 

  • Oversee and ensure adequate resources exist S&R Field Service Engineer resource allocation to meet customers’ demands
  • Track FSE competencies in the region and look for opportunities to increase expertise and cross-train FSEs in other product lines to add flexibility in the region and for Americas based governments worldwide
  • Track FSE work visa requirements and eligibility for work on jobs not in the FSEs’ home country
  • Collaborate with other GCS staff from other regions to help with global service demand, when possible
  • Provide reports in accordance with defined GCS principles
  • Support in making of growth strategies and KPI’s that enhances the relationships of organization has with its clients and customers
  • Ensure that Governance, Strategic direction, goals and KPIs set by the product centre are followed and meet
  • Ensure cost, quality and customer satisfaction are at the heart of everything we do

 Special Tasks:

  • Service coordinator for pure S&R services and combine the rest of GCS coordination by collaboration with other service coordinators
  • Collaborate with regional project and sales managers to ensure all in-house engineering and regional demonstration requirements are met
  • Trusted partner of SVP GCS S&R and VP Programs for day to day collaboration and operations with input from Product Centres

Competence:

  • Good knowledge of all Sensors and Robotics product lines in the region for aftermarket and services
  • Demonstrated ability to collaborate and lead in a multicultural team operating over several countries
  • Experience on developing business cases to support new activities and improvement
  • Operational experience with highly customer focused and motivated for new challenges
  • Collaborative and reliable

Qualifications and experience

  • Technical Bachelor or masters’ degree
  • Experience from comparable positions
  • Strong leadership profile and execution skills
  • Proven history of attracting, developing, motivating and retaining talented employees
  • Strong teambuilder
  • Ability to work in a matrix organization
  • Strong collaboration skills
  • Ability and motivation to combine people management, strategy and hands-on tasks
  • Regional / global mindset
  • Preferred Subsea Operations background / expereince
  • Position will provide services to fulfill federal contract.  Qualified applicants must be a U.S. Person per federal contract

What we offer:

  • A competitive compensation
  • Excellent health care benefits, 401k plan, and tuition reimbursement
  • A creative and innovative environment where individuals truly make a difference
  • Working with state-of-the-art technology and products
  • Personal and professional development in an international environment
  • Excellent technical and personal challenges
  • A team of highly qualified co-workers who are willing to share their knowledge and experience

Throughout the pandemic, we’ve made it a top priority to keep our employees safe from COVID-19. Consistent with its duty to provide and maintain a workplace that is free of recognized hazards, Kongsberg Maritime has adopted a policy to safeguard the health and well-being of employees and their families, our customers and visitors, others who spend time in our facilities, customer installations, and the community from the risks associated with COVID-19. Candidates should be aware that Kongsberg Maritime Inc. (or KUTL) requires all U.S. new hires to be fully vaccinated. All job offers will be contingent upon providing proof of vaccination on or before the first day of employment.

Preferred Location: 

Lynnwood/Seattle, Washington