Come create the future with us
Product Support Expert (KM 19-173)
At Kongsberg, we believe in solving challenging problems and delivering extreme performance for extreme conditions. We do that through excellent products and innovative technology.
Over the years we have built Marine Robotics to be world leader within unmanned autonomous vehicles. We are working on new innovative robotics to meet global environmental challenges.
To meet an exciting future, we are seeking highly motivated product support experts to support the robotics for the future. You will be actively participating all parts of the operations team, as well as develop capabilities further improve the solution through experience from service.
In addition to be part of a global team supporting and servicing the solutions that aim to improve the global environment, you will be given the opportunity to make important contributions both to the international maritime markets and to the future of our company.
Main tasks and responsibilities
- Handle global service and support for the new autonomous robot, a new KM product
- Work closely with product and production experts on case solving and improvements (mechanical, electro, software)
- Pro-active service and support on a global scale utilizing remote connections and digital platforms
- Coordinate and manage all service and support cases, remote or using global customer support technicians
- Bachelor / Master in engineering (marine, electrical, mechanical, computer science)
- Significant experience within global service work
- Experience from using MS Axapta, MS CRM and Power BI
- Self-driven and structured
- Skills of effective communication
- Service minded, collaborative & solution oriented,
- Ability to see opportunities for business or improvements and act upon them
- Ability to motivate project teams
- Career development opportunities
- Inspiring and international working environment
- The selected candidate will have the opportunity to participate in developing own role based on competence and previous experience.