Field Service Engineer - Merchant - LATAM

Kongsberg Maritime, a subsidiary of KONGSBERG, is a global marine technology company, providing innovative and reliable technology solutions for all marine industry sectors including merchant, offshore, subsea and naval. Headquartered in Kongsberg, Norway, the company has manufacturing, sales and service facilities in 34 countries. Kongsberg Maritime is a market leader in systems for positioning, surveying, navigation and automation. Important markets include countries with significant offshore and shipyard industries. We are determined to provide our customers with innovative and reliable marine electronics that ensure optimal operation at sea.

At KONGSBERG, we believe in tackling challenging problems and delivering extreme performance for extreme conditions. We do that through excellent products and services developed for delivering the greatest benefits to our customers.

KONGSBERG – Protechting People & Planet

An exciting opportunity has arisen as Field Service Engineer - Merchant

A Field Service Engineer - Merchant Automation will primarily work with Merchant Automation software and hardware in delivery, after sales and upgrade situations on both current and earlier versions of KM Automation Systems. The position involves extensive traveling (100 + days a year), both planned and on call on commissioning and service-jobs.


Accountabilities

• Provide excellent level of support to customers by phone, e-mail, and at site, both onshore and offshore
• Provide customer support, through commissioning and service on assigned Offshore Automation and cross-trained product range.
• Supply technical assistance during on-call assignments regarding HW/SW issues.
• Attend CATs, Dry-Docking and Sea trials during commissioning and regular service trips.
• Responsible for reporting errors or defects on equipment delivered from KM and suggest improvement actions.
• Provide technical assistance to Sales, After sales, customer, and Automation team.
• Provide correct documentation when requested.
• Responsible for updating CRM, databases, and documentation after regular services according to Global Customer Support processes.
• Develop own qualifications by participating at internal / external courses and education.


You are able to

• Prioritize and complete work tasks for the assigned service trip or project.
• Carry out actions to prevent errors within our delivery and after sales deliveries.
• Report all safety/security related incidents offshore.
• Complete and submit timesheets and expenses in a timely fashion.
• Ownership over assigned cases and/or service trips.
• Suggest improvements to our products and report needs to Service Manager or main office.
• Make proactive suggestions to customers on available upgrades and new products while visiting onboard.

Qualifications / Skills:

• Technical education, bachelor, or equivalent combination of experience/education in the related professional field
• Be customer oriented and “service minded”.
• Passion and patience to support customers and internal stakeholders.
• Ability to handle simultaneous activities and work in a hectic environment.
• Willing to expand technical knowledge to other areas through cross-department opportunities.
• Must be able to travel on short notice.
• Must be comfortable with extended travel activity and work tasks controlled by our customers.
• Be a team worker, with excellent cooperative skills towards colleagues and customers.
• Knowledge of general electrical control system concepts such as PID controllers, filters, etc.
• Ability to produce and interpret technical documentation.
• Ability to troubleshoot low voltage electrical components, use of voltmeters, etc.
• Experience with PLC / SCADA systems and their architecture is highly desired.
• Good communication skills and fluent in English - Manage English as the official “work language”.
• Ability to work independently, self-driven.
• Dedication and desire to build a long career within the technical field.


KONGSBERG is an equal opportunity employer. With us, you will be offered a competitive salary and benefit packages with good development opportunities in an international environment. We offer an inspiring and safe work-environment and the possibility to work with sustainable and exciting solutions for the future.


Work Location: Veracruz, Mexico.
Closing date by May 31st, 2024.