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Aftermarket Sales Manager

We are looking for a dynamic Aftermarket Sales Manager to lead our sales efforts within the Offshore Market Segment. The ideal candidate will be responsible for driving sales activities, maintaining customer relationships, and ensuring customer satisfaction for all aftermarket products within our portfolio. This role requires strong sales acumen, excellent communication skills, and the ability to collaborate effectively with various internal teams.

Key Responsibilities:

  • Lead and proactively drive GCS sales activities tailored to dedicated customers within the Offshore Market Segment, in collaboration with the responsible product group. Utilize established sales reporting tools to monitor and optimize sales performance.
  • Secure 'one KM' towards our customers by coordinating customer meetings and activities. Act as the main contact person for assigned customers, ensuring they are directed to the appropriate departments or individuals within our organization.
  • Develop and execute marketing strategies per customer to enhance GCS product recognition. This includes campaigns, service letters, system upgrades, and lifecycle management initiatives.
  • Perform maintenance planning activities for customers in coordination with spares, technical support, sales support, and aftermarket product sales teams.
  • Secure service agreements for strategically important customers, with approval from GCS Top Management.
  • Take ownership of customer satisfaction and serve as the primary escalation point of contact for customer concerns.
  • Prepare commercial proposals for new functionalities, modifications, and retrofit/refit/conversion solutions in line with KM's product lifecycle philosophy, particularly for CAT-1 & CAT-2 projects.
  • Ensure a thorough understanding of customers' fleets and operations to proactively offer relevant products and services.
  • Foster effective communication within GCS Sales and Global Sales & Marketing departments to ensure alignment and collaboration.
  • Contribute to the budgeting and forecasting process by providing insights and recommendations based on market analysis and customer feedback.
  • Maintain existing and new customer information in the CRM system to ensure accurate records and effective relationship management.
  • Ensure compliance with the 'Align Process' and report on agreed Key Performance Indicators (KPIs) regularly.
  • Actively participate in Continuous Improvement Projects and initiatives to drive sales growth and enhance customer satisfaction in aftermarket.
  • Travel as required to meet with customers, attend industry events, and support business activities.
  • Additionally, as the Sales Manager, you will be responsible for CRM duties towards defined customers as per the GCS Customer responsible list.

Qualifications:

  • Bachelor's degree in business administration, Marketing, Engineering, or related field (preferred).
  • Proven experience in aftermarket sales or a related field, particularly within the Offshore Market Segment.
  • Strong understanding of sales techniques, customer relationship management, and marketing strategies.
  • Excellent communication, negotiation, and interpersonal skills.
  • Ability to work independently, prioritize tasks, and meet deadlines.
  • Proficiency in CRM systems and Microsoft Office Suite.
  • Willingness to travel as required.

Join our team and play a key role in driving aftermarket sales success in the dynamic Offshore Market Segment!

 

What we can offer:

  • Competitive compensation packages
  • Fully subsidized health & welfare benefits with an option of a high deductible plan which includes an employer contribution towards your health savings account
  • Fully subsidized dental and vision coverage
  • Up to 5% employer match program
  • Flexibility with Paid Time Off
  • Career growth opportunities
  • Safe and collaborative culture

Work location:

Houston, TX

Travel required

Kongsberg Maritime is a technology pioneer, enabling a more sustainable future for our oceans. Our zero-emission integrated technologies advance the maritime industry and solve our customers' toughest problems. With unmatched competence, domain knowledge, innovation, and market reach, we are the trusted maritime partner. Headquartered in Kongsberg, Norway, the company has manufacturing, sales and service facilities in 35 countries

Our Global Customer Support division is responsible for Kongsberg Maritimes services, upgrades and support in the aftermarket. Our 2300 employees are present in 35 different countries around the world. During the operational lifetime of more than 30.000 installations, we ensure cost-efficient delivery of services, upgrades and spare parts in order to secure availability and predictability to our customers.

KONGSBERG is a leading global technology group. Throughout our proud two hundred year history, we have continuously advanced, applying innovative solutions to the needs of our customers, partners and society at large. We believe diversity is our strength. By fostering an inclusive and diverse culture we nurture and ensure space for different perspectives and ideas. We work determined to mature and improve our ability to utilize our diversity and culture of differences to create positive business results.

Protechting people and planet

KONGSBERG provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.