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Aftermarket Sales Manager, China

Position Summary

The Aftermarket Sales Manager – Lead and drive proactively Aftermarket Sales activities towards dedicated customers for all Automation products in Kongsberg Maritime in cooperation with responsible product group, deliver aftermarket sales growth targets.

Accountability

  • Lead and drive proactively Aftermarket Sales activities towards dedicated customers for all automation products in KM in cooperation with responsible product group, including usage of established sales reporting tools.
  • Marketing activity per customers, to ensure Kongsberg Maritime Automation Products recognitions by customers, ie campaigns/service letter/system upgrades/life cycle management.
  • Perform Maintenance planning activities towards customers. Secure cooperation with spares, technical support, sales support and aftermarket product sales teams per products.
  • Secure Service agreement for customers considered strategic important.
  • Ownership of customer to maximize customer satisfaction, includes customer’ escalation point of contact.
  • Main contact person for defined customer, make sure customer get in contact with the right department/persons in our organization per intervention.
  • Prepare commercial proposals for new functionality, modifications and retrofit/refit/conversion solutions in accordance with Kongsberg Maritime product lifecycle philosophy.
  • Ensure familiarization and understanding of customer’s fleet and operation to proactively offer relevant products and services.
  • Communication within departments in Aftermarket Sales and Global Sales & Marketing.
  • Maintain existing and new customer information in CRM (Customer Relationship Management) system.
  • Make sure that ‘Align Process’ is followed.
  • Development and delivery of individual sales plan, sales pipeline and weekly report.
  • Delivery of individual sales budget.
  • Travelling as required.

Wanted Qualifications & Skills

  • Marine Engineering education or equal.
  • 5+ years working experience and 2+ years sales experience
  • Cleary defined precedents for negotiation.
  • Track record of successfully delivering Sales campaigns.
  • Cultural awareness including experience of international environment.
  • Experience of tactical planning.
  • Knowledge of KM products and services.
  • Knowledge of customer requirements capture.
  • Awareness of relevant industries / competitors