KNC Service Level Agreement (SLA)

Support is a sound investment, not simply an additional cost. With a Kongsberg Norcontrol IT Service Level Agreement (SLA), you receive many benefits, including:

• Fixed and predictable maintenance costs
• Rapid response time
• Consistent high system performance through regular system software updates
• Priority 1 support

Each SLA is tailor-made to meet your specific support requirements and to secure a maximum return for your investment.

The services we offer include:

• 24-hour telephone assistance
• Initial upgrades/renewals
• Priority 1 support
• Guaranteed response time
• Additional and refresher training
• On-site assistance
• Replacement of parts
• Remote access/online modem support
• Access to the Kongsberg Norcontrol IT Design Review Board

If you already use one of our systems and would like to know more about our SLA, select the link below and choose "Service and Support."

• Get more information